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Knowledge Base

HomepageKnowledge BaseTwo-factor authentication access co...What do I do if I lose the OTP appl...

What do I do if I lose the OTP application or have not kept the original activation code?

 
If you lose your access details then you will need to send us a request with your full account details in order to cancel your 2FA maximum security so that you can re-enter your account using only username & password and start it 2FA activation process from scratch.

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