In order to use subdomains on your account, please use the Cpanel function for creating subdomains.
This function creates a new folder below 'public_html' and a new A-Record within the DNS-Zone of your Domain.
The A-Record of this Subdomain per default, points to the IP of your main Domain and the redirection is configured within the
configuration file of our apache server.
For some reasons maybe it is necessary to point a subdomain to a different IP!
In this case please contact us (open a support ticket) and tell us on which IP the created subdomain should redirect.
So we change the A-Record and disable the settings within the apache configuration!